All claims for errors or damages must be reported within five days after receipt of merchandise. Contact us via email or call at 516-770-6053 to receive authorization prior to returning merchandise.

We will not take responsibility for additional air shipping or rush charges if the error was not reported immediately. After defective merchandise is returned to us, we will send a replacement order or issue a refund.

No returns allowed on personalized merchandise (Personalization errors are generally not our responsibility because prior to printing customer receives a personalization sample via email for confirmation)

Merchandise should be returned to:

Kippa Connection Inc
Returns Dept.
94 Hicks Lane
Great Neck, NY 11024 USA