Although we are reachable by telephone, for a personalized order, there is so many information to express, in case any mistake, we only accept orders online, or by Email or Fax. We process order when it is paid. All unpaid orders are considered as pending orders and are not binding.
We charge sample fee. Those samples include only one piece personalized sample. At same time, we may send other ready-made samples or fabric cut for reference. Customers should pay shipping charge of U$25- U$35 vary with different countries.
You may amend/cancel order by yourself before it is paid. You may apply amendment/cancellation within 10 days after order is paid. There will be no extra charge. However, if an order is in producing, any amendment/cancellation will be charged according to the stage of producing.
A regular order will need 40 calendar days to produce since payment. Another 3-7 days shipping. Producing time within 20-39 days will be considered as a rush order and will be charged U$60 extra rush fee. We do not accept any orders shipping date within 19 days. Shipping date is usually as scheduled, but there may be several days tolerance.
We send orders and sample orders by following couriers: Fedex, UPS, TNT, DHL. It is our own decision to use which courier at the date of shipping. Usually the above four couriers are most reliable, but we are not responsible for any delay caused by courier.
We accept payment via paypal. You may also use credit card to pay at paypal. We do not accept check. We accept cash order. All payment are required in advance. We do not accept partial payment or COD.
At present our service are available only in following countries/areas: USA, Canada, Israel, West Europen countries, Brazil, Australia, South Africa, Panama, Venezuela, Chile, Costa Rica, Hong Kong, Uruguay, Korea.
Claim and Return
All claims for error or damage must be reported within 7 days of receipt of order. All order return should be approved by KIPPACONNECTION. We are 100% responsible for all cost if we made the mistakes during the producing. We do our best to help customers if the mistake was made by customers.
All personal information gathered by this website, will not be disclose, sell, or share. We commit that the information will be only used for orders at our website.